Privacy Policy

01Information We Collect

We collect information in a few different ways, depending on how you interact with us.

Information you give us directly

• Contact details such as your name, email address, phone number, and mailing or shipping address.
• Order information including the items you purchase, billing address, and payment details (payment card numbers are processed securely by our payment providers, not stored by us).
• Account information if you create an account, including your login details and saved preferences.
• Messages you send us through our contact form, email, text, or social media, along with anything you choose to include in them.
• Marketing sign-ups when you join our email list or opt in to receive text messages.

Information collected automatically

When you browse the Site, we and our service providers automatically collect certain technical information, including your device type, browser, IP address, pages viewed, and how you arrived at the Site. This is gathered through cookies and similar technologies (see Section 6).

Information from third parties

We may receive information from the platforms and vendors we work with, such as our e-commerce platform (Shopify), analytics providers, and social media platforms like Instagram, to help us operate and improve our shop.

02How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, and send you order confirmations and shipping updates.
• Provide customer service and respond to your questions or requests.
• Send you marketing communications by email or text, where you have signed up to receive them.
• Operate, maintain, and improve the Site and your shopping experience.
• Personalize the products, offers, and content we show you.
• Prevent fraud, protect the security of the Site, and enforce our terms.
• Comply with our legal obligations and resolve disputes.

03Email Marketing

If you join our email list, we may send you newsletters, new arrival announcements, event invitations, and special offers. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us using the details below. Transactional messages, such as order and shipping confirmations, are not marketing and will still be sent as needed to complete your purchase.

04Text Messaging (SMS/MMS) Program

When you opt in to our text messaging program, you agree to receive recurring automated marketing and informational text messages from Maison Blanc, such as new arrivals, events, promotions, and updates.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing purposes. Phone numbers collected for text messaging are used only to operate our messaging program and are shared solely with the vendors that help us send those messages on our behalf.

05How We Share Information

We do not sell your personal information. We share it only in the limited circumstances below:

• Service providers who help us run our business, such as our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, email and SMS marketing platforms, and analytics providers. These partners may only use your information to perform services for us.
• Legal and safety reasons, when we believe disclosure is necessary to comply with the law, respond to legal requests, protect our rights, or prevent fraud or harm.
• Business transfers, if Maison Blanc is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

06Cookies & Tracking Technologies

We use cookies and similar technologies to keep the Site working properly, remember your cart and preferences, understand how the Site is used, and support our marketing. You can control cookies through your browser settings, though disabling them may affect how parts of the Site function. Where required, we will ask for your consent before placing non-essential cookies.

07Third-Party Services

Some features of the Site rely on third-party services with their own privacy practices. For example, our contact form is protected by hCaptcha, and its Privacy Policy and Terms of Service apply. Our store and checkout are powered by Shopify, which processes information in accordance with its own privacy policy. We are not responsible for the privacy practices of websites or services we do not control.

08Data Retention

We keep your personal information for as long as needed to provide our services, fulfill the purposes described in this policy, and meet our legal, accounting, and reporting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

09Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or delete it, and to opt out of certain uses.

To make a request, please reach out to us using the contact information in Section 12. We may need to verify your identity before responding.

10Data Security

We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access. Our checkout is handled by Shopify over a secure, encrypted connection. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Effective date" above. We encourage you to review this page periodically to stay informed about how we protect your information.

13Contact Us

If you have questions about this Privacy Policy or how we handle your information, we would love to hear from you.